Frequently Asked Questions
Find quick answers to the most common questions about shopping with us.
How do I place an order?
Browse the catalogue, add what you want to your cart and go to checkout. You can order as a guest or create an account so your next order is faster.
Can I reserve a device before I pay?
Yes. Message us with the model you want and we will hold it for you for the rest of the working day while you arrange payment.
Can I modify or cancel my order?
Orders can be changed or cancelled within 2 hours of being placed, as long as they have not been dispatched. Contact us straight away with your order number. Email: info@mascottechnologyservices.com
How do I track my order?
You get an email as soon as your order is dispatched, and you can follow it any time from the order tracker or your account page.
Do you deliver across Lagos?
Yes, mainland and island. Orders confirmed before our afternoon cut-off usually arrive the same day. Full details are on the delivery page.
Do you deliver outside Lagos?
We ship nationwide by tracked courier, typically arriving within 2 to 4 working days depending on your state.
Can I pay on delivery?
Pay on delivery is available on selected Lagos areas and order values. If your order qualifies, the option appears at checkout.
Can I collect from the shop instead?
Yes. Order and pay online, then pick it up from our counter at a time that suits you. Collection is free and usually the fastest option.
Are your devices genuine?
Every phone, laptop and tablet is sourced through authorised channels, and serial and IMEI numbers are checked on arrival. If we cannot verify where a device came from, we do not sell it.
Are they new or used?
The condition is stated clearly on every product page. New devices are sealed. Anything pre-owned is tested, graded and described honestly, including battery health.
Do laptops come with an operating system?
Yes. Laptops ship with a working operating system installed, and we set the machine up for you before you leave or before it is dispatched.
What if the item I want is out of stock?
Out-of-stock items are marked on the product page. Contact us and we will tell you when it is due back, or suggest the closest alternative we have in stock.
What payment methods do you accept?
Bank transfer, debit and credit cards, and any other option shown at checkout. Pay on delivery is available on qualifying Lagos orders.
Is my payment information secure?
Yes. All data sent through this website is encrypted in transit, and we do not store full card details on our servers.
Do you give a receipt or invoice?
Every order produces a receipt, and we issue formal invoices for business and bulk purchases. See the business page for corporate terms.
What warranty comes with a device?
New devices carry a written warranty, and repair work is covered separately. What is included and how to claim is set out on the warranty page.
How do I return a product?
Contact us within 7 days of delivery with your order number and the reason. The full returns policy explains what qualifies.
When will I receive my refund?
Approved refunds go back to your original payment method within 5 to 7 business days of us receiving and inspecting the item.
Do you buy or accept old devices?
Yes. Bring in a working phone, laptop or tablet and we will value it and take the offer off your upgrade. See the trade-in page.
Still have a question?
Our team is happy to help. Reach out through any of the channels below.