A Warranty You Can Actually Claim
No distant importer, no runaround. Bring the device and your receipt to us and we handle the claim ourselves.
12 months
Standard cover on new devices, unless the product page states otherwise.
3 months
Cover on repair work carried out in our workshop.
7 days
Dead on arrival replacement window from the date you receive the device.
What Is Covered, and What Is Not
Stated plainly, because a warranty nobody understands is not really a warranty.
Covered
- Manufacturing defects present from the start
- Battery failure outside normal wear within the cover period
- Screen, speaker, camera or port faults with no physical damage
- Charging and power faults not caused by third-party accessories
- Devices that fail to power on with no sign of impact or liquid
- Parts we fitted, for the period stated on your repair receipt
Not covered
- Cracked screens, dents and other accidental physical damage
- Liquid damage, including corrosion found on internal boards
- Devices opened, modified or repaired by someone else
- Damage from unapproved chargers, cables or power surges
- Software problems caused by unofficial firmware or jailbreaking
- Normal cosmetic wear, and consumables such as cables and cases
- Loss, theft, or devices with a removed or altered serial number
Four Steps, No Runaround
Claims are handled by us directly. You are never asked to chase a distributor or ship a device abroad.
Start a ClaimContact us
Call, message or email with your order number and a description of the fault.
Bring the device
Deliver it to the shop or arrange a pickup. Include the accessories that came with it.
We assess it
Usually within two working days. You are told exactly what we found and whether it falls under cover.
Repair or replace
Covered faults are repaired or replaced at no cost. If it is not covered, you get a quote before anything happens.
Something Not Working as It Should?
Tell us the order number and what the device is doing. We will confirm whether it is covered before you travel anywhere.