Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account or place an order, contact our customer support, subscribe to our newsletter, or participate in any promotions or surveys.

This information may include your name, email address, phone number, shipping address, billing address, and payment information.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, referring URLs, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send you order confirmations and shipping updates
• Respond to your questions and support requests
• Send promotional communications (with your consent)
• Improve our website and product offerings
• Prevent fraud and maintain security
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with logistics & shipping partners to deliver your orders, payment processors to securely handle transactions, service providers who help us operate our website, and legal authorities when required by law.

All third parties are required to keep your information confidential and use it only to provide services on our behalf.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for seven (7) years for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, opt out of marketing communications, and lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at info@mascottechnologyservices.com.

7. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website. However, no method of transmission over the internet is 100% secure.

8. Additional Information

Devices brought to us for repair or trade-in may contain personal data. We access only what is necessary to carry out the work you asked for, and every device accepted on trade-in is factory reset and securely wiped before it is resold. We record serial, IMEI and identification details on trade-ins because we are required to verify ownership.